Where possible we endeavour to have all orders delivered to our customers within 5 working days.
The majority of our products ship directly from the manufacturer to the customer’s chosen address.
In view of safety guidelines during the Covid 19 pandemic, all deliveries will be made curb side only. Please note our drivers will not be able to enter your home.
Once we receive your order we will keep you updated of estimated delivery time via email.
If the date of a standard delivery falls outside the 5 working day protocol you will be notified and given the option to cancel your order with a full refund.*
* Please note that Elgin & Hall / Be Modern fireplaces are made to order and can take up to 6 weeks for delivery. As such, we cannot guarantee usual scheduled delivery of these products.
Should you choose our ‘click and collect’ option, you will be notified via email when your order is ready for collection.
In choosing the “click and collect” option, please note that a van will be required to transport the majority of products.
Please make sure you have made arrangements for a suitable vehicle to collect your goods.
We cannot accept responsibility for any damage to collected orders once they leave our premises.